Shirley 0 Report post Posted August 7, 2019 (edited) I tried to upgrade my license (23460x-xxxxxx-xxxxxx), but it is not being recognized. I currently have Nitro 11, and will be installing Nitro 12, and need to upgrade my license. I will also be purchasing another license for this program as well. Edited August 7, 2019 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted August 7, 2019 Hello @Shirley, Thank you for reaching out to us through our Community Forums! Upon checking your serial number, our record shows it is for Nitro Pro 12 that you purchased lasy 7th of December, 2018. This is the reason why our Upgrade Portal is not allowing you to upgrade. Should you have further questions, please do not hesitate to reach-out again. Share this post Link to post Share on other sites
Shirley 0 Report post Posted August 7, 2019 Great, thank you for your assistance. Share this post Link to post Share on other sites
