Some files open very slow and then won't print

[John jbc]

Version 1.2.0.0.112

Hello, there are some pdf files that I have that open extremely slow and if I wait until they do open and click print, the printer stops responding.

Other files open immediately without an issue. My colleagues can open the pdf files that I have trouble with without issue with 1.1.0.7.425

I am running Windows 10 and have tried compatibility back to Win 7 and no difference.

Thank you.

[Allain Umailin]

Hello @John jbc,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-The serial number of your Nitro Pro. To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'.
-Please send us a sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-Where are the files saved (local, a shared drive or an external drive) when you are trying to open? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.