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[Marius Buda 0]

Hello again.

We have the same situation as we had few months ago, laptop HDD replaced by SSD without deactivation first (Windows 10 fresh install, unable to clone 😬).

Now we get, of course, activation failure.

I have a screenshot of the activation window but this computer ID doesn't fit with the list of IDs you gave us.

Can you help us and add this ID too ?

[Leslie V. 0]

Hello @Marius Buda,

Thanks for reaching out!

I have created a support ticket for you so that we can contact you directly.

Cheers!

[Marius Buda 0]

Thank you very much.

The installation was made by a junior member, unsupervised by a senior member.

We know from previous incident how to deactivate .... we just didn't had the opportunity.

Have a wonderful day.