Form Fields Not Available in Other PDF Software In Form Originally Converted From Word

[Bonnie Crawford]

I converted a Word form to PDF using Nitro Pro.  After making adjustments, all the fields work fine in Nitro Pro and Bluebeam Revue, but several of the checkboxes are missing when opening in Adobe Acrobat Reader DC, Google Chrome and Microsoft Edge.  I researched the forum and found 2 posts that seemed to have similar issues but they were never answered once informed that the form was converted from Word.  I submitted a ticket 3 days ago and haven't heard back in 2 days (after I confirmed that the form was converted from Word).  Is there a fix or does the form need to be recreated from scratch in Nitro Pro?  Thank you.

[Allain Umailin]

Hello @Bonnie C,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

To further assist you with your concern, we just responded to the support ticket you submitted.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!