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Issues with Upgrade download eligibilty


Harold Tynes
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Harold Tynes

Following message was received after copying and pasting ( and later retyping) serial number to get fall release savings.. Hi Valued Nitro Customer,

Pre-order our upcoming fall release at 65% off list price to enjoy Nitro’s newest innovations in PDF productivity and eSigning. From performance that’s 3x faster to the improvements you requested most, this release is one you won’t want to miss. Expires August 31st.

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We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

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Allain Umailin

Hello @Harold Tynes,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you.

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