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JimL

Switched computer need to download Nitro 10 to new computer

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JimL

Hi I just switched to a new computer and need to download Nitro 10 to new computer. I know my serial number but cannot figure out how to get the download and then activate.

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AllainU

Hello @JimL,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @JimL,

Thank you for sending the serial number.

To reinstall your Nitro Pro 10, you may use our offline installers below:

x64 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x64.msi 
x32 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.
 
Thank you for choosing Nitro and I hope this helps!

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JimL

I was unable to install because the Nitro Install Wizard was unable to run. The wizard opened up but then an error message popped up and would not let me install.

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AllainU

Hello @JimL,

My apologies for this inconvenience.

Are you installing on Windows 10? If yes, could you please check if you have a hidden 'WindowsApps' folder inside C:\Program Files directory?

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @JimL,

If you do not have that hidden folder, are you receiving the error message 'Nitro Pro Setup Wizard has failed'? 

If yes, could you please try the steps in this article?: https://kb.gonitro.com/knowledgebase/#/search/failed/000003595

Thank you very much in advance and I am looking forward to hearing back from you. 

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