JimL Posted August 8, 2019 Report Share Posted August 8, 2019 Hi I just switched to a new computer and need to download Nitro 10 to new computer. I know my serial number but cannot figure out how to get the download and then activate. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 8, 2019 Official Nitronaut Report Share Posted August 8, 2019 Hello @JimL, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 10? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 8, 2019 Official Nitronaut Report Share Posted August 8, 2019 Hello @JimL, Thank you for sending the serial number. To reinstall your Nitro Pro 10, you may use our offline installers below: x64 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x64.msi x32 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x86.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
JimL Posted August 9, 2019 Author Report Share Posted August 9, 2019 I was unable to install because the Nitro Install Wizard was unable to run. The wizard opened up but then an error message popped up and would not let me install. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 9, 2019 Official Nitronaut Report Share Posted August 9, 2019 Hello @JimL, My apologies for this inconvenience. Are you installing on Windows 10? If yes, could you please check if you have a hidden 'WindowsApps' folder inside C:\Program Files directory? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
JimL Posted August 19, 2019 Author Report Share Posted August 19, 2019 I checked. There is no WindowsApps file on my c drive. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 19, 2019 Official Nitronaut Report Share Posted August 19, 2019 Hello @JimL, If you do not have that hidden folder, are you receiving the error message 'Nitro Pro Setup Wizard has failed'? If yes, could you please try the steps in this article?: https://kb.gonitro.com/knowledgebase/#/search/failed/000003595 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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