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Activation Help - Said it worked but still shows trial

Michael Pafias

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Michael Pafias

I followed all necessary steps to get the serial number from my old machine. Then deactivated NitroPro 12 from my old machine. I then downloaded NitroPro 12 to my new machine and submitted the serial number for activation.  It told me it was activated but now is still showing as a "Trial Mode". How can I fix this?


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Allain Umailin

Hello @mpafias,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-After activating, did you machine just installed a major Windows Update then it reverted to trial?
-The serial number of your Nitro Pro. To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you.

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