Deactivation after hard drive replacement

[weekend 0]

I have just had my hard replaced because it was failing and causing BOS, now my Nitro PDF is requesting activation, however the website is asking me to request a deactivation beforehand, only problem is I cant see how to do this? i don't have premium so the online ticket request doesn't work. 

 

thanks

[AllainU 0]

Hello @weekend,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro?

To send via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you.