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23 Error after deactivation + re-activation on another PC


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My computer(#1) has developed hardware problems and I wanted to move PDF PRO to another laptop (#2).  I deactivated it on laptop 1and tried to activate on laptop 2 but got the 23 Error "License already in use".  I used the License activator portal which showed I had 1 active licenses and allowed 2 (which I didn't know) until then.

After deactivating using the portal,  I tried re-activating on laptop 2 and continued to receive the same error,     I have version

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Kelvin B. Villarin

Hi @Jer8250,

Thanks for posting on our Community Forums!

Kindly direct message me your license/serial number so I can sort this out for you.


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