Will not deactivate on old computer so I can activate on new

[santos 0]

I've been trying to deactivate my license on my old computer so that I can activate on my new one and I get a pop up that says i'm only allowed to deactivate 0

 

[AllainU 0]

Hello @santos,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you

[santos 0]

Thank you, I've sent the message.