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pictures are blurry.


susie smith
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I insert a large, high quality picture into Microsoft Publisher.  It looks fine in Publisher.  I print using Nitro Pro 12 at the highest quality setting, and the pictures are not clear.  The same thing happens in Word.  How can I get my pictures looking right?  Sometimes they do, sometimes they do not.  I am printing music, and absolutely must have print quality images.  I can't have staff lines that occasionally vanish, or crescendos that look like dotted lines.

I would love to put an attachment on this message, but can't do it.  My only option is "insert other media", which gets me nowhere.

Please do not tell me to go to Nitro Pro Properties, Compatibility, something about DPI.  I don't have that on my Windows 7 computer.

I searched the forum, but didn't see anything that answers this.  Any help would be appreciated.  Thanks!

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Allain Umailin

Hello @susie smith,

Thank you for reaching out to us through our Community Forums!

To further assist you, please refer to this MS article and note that this will impact ALL applications, not just Nitro Pro:
https://technet.microsoft.com/en-us/library/ff629368.aspx

This article should explain why those options are grayed-out in Windows 7: 
https://superuser.com/questions/282648/windows-7-cannot-turn-off-dpi-ppi-scaling-for-an-application

Thanks for choosing Nitro Pro and I hope this helps!

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  I don't see any relevance to my question.  Any more thoughts?  Pictures/images look fine on the screen in any program.  It is not a screen resolution problem.  They only get blurry after I create a PDF.

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Allain Umailin

Hello @susie smith,

My apologies if my previous message was not clear.

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-Please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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