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Not eligible for an upgrade


kas2123
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My serial 2xxxx1-6xxxx9-4xx5x0 that order on 6/28/19 with Your cleverbridge reference number: 1xxx46xx6

firm that it's eligible. how to upgrade for this serial.

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  • Official Nitronaut
Allain Umailin

Hello @kas2123,

Thank you for reaching out to us through our Community Forums!

Upon checking your records, I can see you purchased a Nitro Pro 12 already last June.

Are you planning to upgraded to Nitro Pro 13 that will be released on September?

Otherwise, you may install your Nitro Pro 12 using below direct links:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @kas2123,

Thank you for this information.

Unfortunately, the pre-order for Nitro Pro 13 already ended last 31st of July.

If you are interested in upgrading your Nitro Pro 12 to Nitro Pro 13, please wait for its release this coming fall (no exact ETA at the moment).

Thank you for choosing Nitro and I hope this helps!

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