Update Email address

[Peter Clarke]

I want to update my Nitrocloud email account address but when I enter the new address via the account details update section. it tells me that the email address is already in use and can't be saved and to contact support but of course I don't know how to access support directly. Everything seems to take me to forums such as this.  I have tried to log into Nitrocloud using the new email address that I want to use but I can't remember if the password if there is one. When I click reset password, it says a password resert email has been sent to that address but I never received that email. It's very frustrating.

[Kelvin B. Villarin]

Hi @Peter Clarke,

Thanks for posting on our Community Forums!

My apologies for the inconvenience this has caused.

Kindly direct message me the email address you want to change and the new email address you want to use.

 

 

[Ken Cawley]

Hi @Kelvin V. I am having the exact same problem as above. Can you help please?

[Ken Cawley]

Hi. I would really appreciate some assistance on this please?

[Reymund Oyong]

Hi @Ken Cawley,

Thank you for reaching out to us through our Community Forums!

From what I understand, you would like to change the email address of your existing Nitro cloud to another email address.
Please provide the following information through private message (mouse hover my profile then click the 'Message' link).

Email address used to initially create the Nitro Cloud account. 
The new email address that you would like to use on your existing Nitro Cloud account. 

Kind regards, 

[Ken Cawley]

Hi @Reymund G.  I sent you a PM last week including the details as requested. Hopefully you have all you need.