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Nitro Pro error: No redaction marks were found in the current document.


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One of our users seems to lost some functionality in Nitro Pro

When he marks some thing for a redaction and then tries to redact, a following error message appears (according to the user, it doesn't happen only in one document):

No redaction marks were found in the current document.

An additional note from the user: Also when the user saves this marked file to a colleague then she can apply the redaction (which I marked) without problems.


He thought that it may be some activation issue, but we've reinstalled Nitro and the app was activated successfully, but the issue still persists.


Thanks for your help.


Edited by Kamaotori
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  • Official Nitronaut
Allain Umailin

Hello @Kamaotori,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.


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