My Nitro Pro has gone to trial mode cannot reactivate

[brad.ward@magnetic.net.au]

I have had NITRO PRO12 for about 1 year, it has reverted to trial mode with 3 days left before it closes down.

I have tried to reactivate but a message says I can update 0 devices and there is no other help.

I need this resolved today please

[Allain Umailin]

Hello @brad.ward@magnetic.net.au,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[brad.ward@magnetic.net.au]

Hi , I have tried to reactivate but it still gives the same error message that o will be activated.

 

I need assistance immediately thank you 

[steven.beaumont@avs]

Hi

I am experiencing the same problems. I purchased Nitro Pro in February 2019 yet it now says i have one day of a free trial left, how can this be?

 

Can anyone help?

 

Regards

Steve

[Kelvin B. Villarin]

Hi @brad.ward@magnetic.net.au and @steven.beaumont@avs

I've sent a direct message containing your Nitro Pro 12 serial number and steps on how to activate.

Please try to reactivate when you get the chance and let us know how it goes.

Thank you.

 

[steven.beaumont@avs]

Hi Kevin, yes it has worked. Thanks for your help. Kind regards, Steve.

 

[brad.ward@magnetic.net.au]

I think I finally have success.

I got a message to say it is reactivated so cross fingers.

 

Thanking you in advance that the problem has been rectified