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Printer " Unable to conect"

Brent Walker

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Brent Walker

Changed operating system from windows 7 to Windows 10. Nitro Pro9 worked in Windows 7 as a pdf printer in Excell, Work and AutoCad. Reinstalled Nitro pro 9 does not work error " Unable to connect" .Tried deactivating and reactivating did not fix problem. Other PDF printers do work ? made Nitro Pro default  printer did not fix problem. HELP

Brent Walker


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  • Official Nitronaut

Hello Brent,

Thanks for contacting Nitro!

Unfortunately, Microsoft has changed the way the 'Print Spooler' works in Windows 10.
Because of this, Nitro Pro 9 cannot be supported on Windows 10.

The PDF Creator built into Nitro Pro 9 will not work properly.
Though other functions should remain usable.

You have two options from here:

1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/pro/upgrade

2. You could install Nitro Pro 12 as a trial (alongside your current installation), just to use the PDF creator.
The Creator will remain after the trial has finished.

Hope that helps!

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  • 2 months later...

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