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Several issues with Nitro Pro 12 on Windows 7


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1.  Nitro Pro Add-In in Outlook - when converting email to PDF get "An unknown error occcurred"

2.  Same as the above for Word

3.  Nitro Pro Add-In in Excel - when converting to sheet to PDF get "Invalid File Content"

4.  Nitro Pro add in Word or Excel - when trying to email PDF "unknown error and MAPISendMail Failed!  A specified attachment was not found [11]

5.  Nitro does not show up as a print/save to option when trying to covert documents to PDF

Need help in resolving.  

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  • Official Nitronaut
Allain Umailin

Hello @rfgarza8,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.


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