Deactivated, received a 155 character code - how do I re-activate?

[Art 0]

I'm helping a fellow employee.  We needed to move his Nitro Pro install to a new computer.  I went through the deactivation process and was given a very long(155 character) code.  I took a screenshot of the users Serial number before deactivation.

1) Nitro Pro won't accept the serial number

2) What am I supposed to do with that very long numeric code?

Edited August 15, 2019 by Art
spelling

[AllainU 0]

Hello @Art,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

Upon checking the case, I can see you replied saying you were able to activate and to close the call.

Should you have further questions, please do not hesitate to reach-out again.