aptay10r Posted August 19, 2019 Report Share Posted August 19, 2019 So, one of our computers died and I installed NitroPDF on a new one. It said it couldn't activate because there were no available licenses. I headed to the activation portal and deactivated the licenses we have. Confirmed deactivated. Tried then to activate on new laptop. Says -23: Error - License number already used. Thought I was trying it too soon. So I waited an hour. Same. Waited 4 days. Same. The activations portal says the number isn't in use but I still can't activate. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 19, 2019 Official Nitronaut Report Share Posted August 19, 2019 Hello @aptay10r, Thanks for reaching out to us! Please send me your serial number via direct message so I can check. Cheers! Link to comment Share on other sites More sharing options...
Rick Martin Posted August 20, 2019 Report Share Posted August 20, 2019 My Windows 10 Pro was upgraded to Version 1903 last week and Nitro Pro 11 was shown "Trial Mode". I've done deactivation from your website at https://licenses.gonitro.com/prd/portal and it shows "Number of Activations Allowed 2" However, I've tried activating Nitro Pro 11 from my Windows 10 Pro computer several times, it always shows -23 license number already used. Please help!!! Link to comment Share on other sites More sharing options...
aptay10r Posted August 21, 2019 Author Report Share Posted August 21, 2019 I haven't had any response to my direct message. Can anyone help? Link to comment Share on other sites More sharing options...
MrsEsterhouse Posted August 26, 2019 Report Share Posted August 26, 2019 @atptay10r According to support the software generates a computer ID of all 0's and therefore you'll never be able to activate unless someone on their end makes a change against your account. For each new install I'm having to open a support ticket to activate software. Open a ticket and they'll be able to edit the ID on their end which will allow you to install. But I think you have to attempt and fail once so they can see the instance to correct in the first place. Link to comment Share on other sites More sharing options...
aptay10r Posted September 3, 2019 Author Report Share Posted September 3, 2019 Thank MrsEsterhouse, So what is the purpose of deactivating then? It doesn't seem to do anything? Link to comment Share on other sites More sharing options...
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