"process unsuccessful... License Key already used"

[dominickb1999]

Greetings Nitro world, any chance you might be able to help me out?

I have a license that will not allow me to activate. I deactivated the license on the old computer before I even installed the software on the new one. I used the license portal to look at my activations and available licenses but something doesn't seem right. It shows that I have only used 3 licenses and am allowed 5 but I am still getting the error "process unsuccessful... License Key already used"

What can I do?

-Dominick Barrett

[Allain Umailin]

Hello @dominickb1999,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[dominickb1999]

I just messaged you directly. I look forward to hearing back from you. Thanks!

-Dominick

[Allain Umailin]

Hello @dominickb1999,

Thanks for providing your Nitro Pro 6 serial number.

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy:  https://www.gonitro.com/support/sunset-policy

As a courtesy, I made an adjustment on your license so please try activating again.

Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), we could scrap all the old installations and start on a fresh serial number.

Thank you very much in advance and I am looking forward to hearing back from you.