Nitro Pro 12 - Certain files are very slow to open

[martinleduc]

I'm running Nitro Pro 12.0.0.112 on Windows 10.

My question is similar to this one, but mine is mostly about opening files (however the application is freezing quite frequently as soon as one of those files are open).

When I got to File > Info, here are the properties I have for those files:
Creator:  Adobe InDesign 14.0 (Macintosh)
Producer: Adobe PDF Library 15.0

Note that:

• This problem has been there since after installing Nitro Pro.
• Those files are not in a remote directory. The problem persists even if the files are on my local desktop.

Thanks in advance for your help.

[Allain Umailin]

Hello @martinleduc,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, does this happen with every files (new and  Adobe InDesign files)? If it is just with InDesign files, please send us the sample file (with sensitive information extracted) by sending me a private message (hover your mouse on top of my name 'AllainU' and select 'Message') so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you.