martin@plans Posted August 22, 2019 Report Share Posted August 22, 2019 Has this issue been resolved yet? Been working for many years with Nitro, yesterday's upgrade to 12 has so far given me 3 issues! Main one is the stamps now rotating. I have 12.16.3.574 Any suggestions? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 22, 2019 Official Nitronaut Report Share Posted August 22, 2019 Hello @martin@plans, Thank you for reaching out to us through our Community Forums! After checking my resources, kindly note that this issue will be placed on the long-term product roadmap, so unfortunately, there is no short-term solution for it. In the meantime, I recommend creating your stamp from an image with other information you want to use. Please be aware that Nitro typically has multiple releases throughout the year. This case will be closed, however, we recommend to follow our Release Notes located on our site https://www.gonitro.com/support/documentation/release-notes On behalf of Nitro Pro, I apologize for the inconvenience. With regard to the other issues you are experiencing, could you please provide more details about them? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
martin@plans Posted August 23, 2019 Author Report Share Posted August 23, 2019 Good morning AllainU, many thanks for the reply. Apology for the inconvenience is fine, however, I use multiple time dated custom stamps for my business daily so the image option will not help. Version 11 worked fine so will have to revert to that to keep working. Are you able to get sales to contact me for a refund until Nitro resolve this issue? Regards Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 23, 2019 Official Nitronaut Report Share Posted August 23, 2019 Hello @martin@plans, Thank you for response. To further assist you with your refund concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers! Link to comment Share on other sites More sharing options...
martin@plans Posted August 26, 2019 Author Report Share Posted August 26, 2019 Hello Allain, Need a bit of help please. I have deactivated V12 on one of my devices then tried to activate V11 again and I get message about licences exceeded? I have had two devices in the past crash/die with licences on board, maybe this has something to do with it? I basically need to activate two versions of V11 one on my desktop and one on my surface Pro. Reluctant to deactivate my V12 desktop until this issue is resolved. Cheers Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 28, 2019 Official Nitronaut Report Share Posted August 28, 2019 Hello @martin@plans, Upon checking your Nitro Pro 11 serial number, our record shows you were able to activate last Monday. Should you have further questions, please do not hesitate replying to the support ticket I created on your behalf. Cheers! Link to comment Share on other sites More sharing options...
martin@plans Posted August 29, 2019 Author Report Share Posted August 29, 2019 Yes thanks for your help, I was able to activate 11 on both my machines. Cheers Link to comment Share on other sites More sharing options...
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