Jdenis Posted August 23, 2019 Report Posted August 23, 2019 We have an issue with Nitro Pro where a fillable form from the IRS opens but when we click into any editable field and start typing the program immediately crashes and sends a crash report. I have already repaired the installation and tried opening the file when it is stored locally but the issue persists. I can open and edit the same form with adobe reader.
Tom Shearer Posted September 10, 2019 Report Posted September 10, 2019 I'm experiencing a similar issue with Nitro Pro 12.7.0.395. Any fillable form I try to open this morning either directly from the file, or by using File, Open, Computer, Browse, and then selecting the file, will cause Nitro to crash. This seems to be with any fillable form. As an example, not even a 1040 form from irs.gov works. https://www.irs.gov/pub/irs-pdf/f1040.pdf
Official Nitronaut Allain Umailin Posted September 10, 2019 Official Nitronaut Report Posted September 10, 2019 Hello @PDFsavant, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers!
jorge@flagstaffit.com Posted February 13, 2020 Report Posted February 13, 2020 DId this get resolved? I have the same issue. As soon as I attempt to open a form with Nitro, it crashes and does not even generate an event in windows
Official Nitronaut Allain Umailin Posted February 14, 2020 Official Nitronaut Report Posted February 14, 2020 (edited) Hello @jorge@flagstaffit.com, Please refer to this thread: Cheers! Edited February 14, 2020 by AllainU
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