Outlook Plugin Not Embeding Attachments

[Jdenis]

We're experiencing an issue where we have selected the option to embed attachments in the plugin but then when we create a pdf and select "from email" the attachments do not show up embedded in the pdf. 

[Allain Umailin]

Hello @Jdenis,

Thank you for reaching out to us through our Community Forums!

Using my Nitro Pro 12.16 and MS Outlook 2016, I was able to convert an email and its attachment embedded to the resulting PDF file.

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Does this happen with every Outlook emails with attachments? 

Thank you very much in advance and I am looking forward to hearing back from you.