Version 12 opens older nitro pdfs SLOWLY

[j bar]

I have an end user who created a pdf with an earlier version of NItro (Version 10, I believe). The pdf has fillable fields.

When we upgraded her to the newer version, she discovered her older documents opened very slowly.

 

Has anyone had this issue?

 

Thank you,

 

J

[Allain Umailin]

Hello @j bar,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of the Nitro Pro the user is now using. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.