Nitro crashes when attempting to print to TASKalfa 5551ci

[WyoTech 0]

I am have the exact same issue with the 1% crash.

My Nitro Pro build is: 12.16.3.574

The printer I am using is a Kyocera TASKalfa 5551ci (using KX driver - Version 7.4.1525.0)

 

[AllainU 0]

Hello @WyoTech,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

[remax tech 0]

I'm having the same issue with only one of our users printing to a kyocera CS 5550ci. 

[AllainU 0]

Hello @remax tech,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, what Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) your user is working with?

You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

[remax tech 0]

Nitro Pro 12.16.3.574

[AllainU 0]

Hello @remax tech,

Thank you for this information.

To further troubleshoot, could you please uninstall 12.16, reboot your machine and install 12.14 using below offline installers?:

x32 http://install.nitropdf.com/professional_12140558/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12140558/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

The after that, please try printing again to your Kyocera printer.

Thank you for choosing Nitro and I hope this helps!