Search not working

[767heavy]

When I try and Search for words is the search box, Nitro does not always display the results.

When I perform the same Search in Adobe Acrobat, it displays the results. 

 

is it the program or am I doing something wrong?  Anyone else have this issue?

 

thanks

[Allain Umailin]

Hello @767heavy,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Mike Schechter]

I am having the same trouble-- ran OCR twice.  When I open search and type exactly a word that is on the document, I get zero results.  I printed the document from the web and, on the web, same word (copied/pasted to ensure no typos) shows up several times.  

I have Nitro Pro (had about a month): 14.3.1.193.

THX