Activated licenses always revert to trial mode

[MattT 0]

We have 4 licenses for Nitro Pro installed on Win 10 Pro workstations. Two of the instances revert to trial mode after a few days and need to be deactivated and reactivated. This has happened a number of times over a couple of months since Nitro Pro has been installed. 

Does anyone else have this problem? What can be done?

[Leslie V. 0]

Hello @MattT,

Thanks for posting here!

Have there been any Windows updates or any changes to the machine? Are you having problems reactivating?

What error message are you getting when you try to reactivate?

[MattT 0]

Hi Leslie-

Machines haven't changed since the Nitro installs. We have no problem deactivating and then reactivating these two licenses either. There is no error message. 

Every few days when Nitro is opened we get the pop-up box telling us we're in trial mode and it needs to be activated. 

What could cause this?

[MattT 0]

Does anyone else have this issue?

How can we get a resolution?

[Leslie V. 0]

Hello @MattT,

Sorry to hear that! So that we can troubleshoot the problem, please provide me with the following:

- Your OS (and also whether it is 32-bit or 64 bit?); Is any part of your environment virtualized?
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- Please also send me the serial number you are using via direct message

I look forward to your response.
 

[MattT 0]

Leslie, I replied to you directly almost a month ago and haven't received a reply. 

We need to resolve this, please!

[Leslie V. 0]

Hello MattT,

I have responded back to your message.

Thanks!