Nitro Pro Stuck In Trial Mode

[James T. 0]

Yesterday I noticed my Nitro Pro was back in trial mode. I tried re-entering the serial number and activation code, but I get a bad unlock code error. I purchased the software from Indigo Software.

[AllainU 0]

Hello @James T.,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[James T. 0]

Disregard. I also contacted  Indigo Software. They sent me a new serial number and activation code and all is well.

[Frances 0]

Hi I am having the same issue - I have disactivate and reactivate like 6 times now and it keeps going back to trail mode please help.

thanks

Frances

 

 

Edited August 29, 2019 by Frances
spelling

[AllainU 0]

Hello @Frances,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-When you deactivated and reactivated, was it successful or you received an error message?
-After activating, did you reboot your machine and the program reverted to trial or it is just not activating after entering the serial number?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Frances 0]

hi - thanks for getting back to me; yes it was successful - it would revert back to trail the next day or so.  I close my computer every night.

[AllainU 0]

Hello @Frances,

Thank you for this information.

Please try activating again your program by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Kindly keep us posted if the license will revert back. If it does, please check if it installed a major Windows Update as well.

Thank you for choosing Nitro and my apologies for the inconvenience.

[Frances 0]

Thanks - I have done it - do I now restart my computer?