James T. Posted August 27, 2019 Report Share Posted August 27, 2019 Yesterday I noticed my Nitro Pro was back in trial mode. I tried re-entering the serial number and activation code, but I get a bad unlock code error. I purchased the software from Indigo Software. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 27, 2019 Official Nitronaut Report Share Posted August 27, 2019 Hello @James T., Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
James T. Posted August 27, 2019 Author Report Share Posted August 27, 2019 Disregard. I also contacted Indigo Software. They sent me a new serial number and activation code and all is well. Link to comment Share on other sites More sharing options...
Frances Posted August 29, 2019 Report Share Posted August 29, 2019 (edited) Hi I am having the same issue - I have disactivate and reactivate like 6 times now and it keeps going back to trail mode please help. thanks Frances Edited August 29, 2019 by Frances spelling Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 29, 2019 Official Nitronaut Report Share Posted August 29, 2019 Hello @Frances, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. -When you deactivated and reactivated, was it successful or you received an error message? -After activating, did you reboot your machine and the program reverted to trial or it is just not activating after entering the serial number? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Frances Posted August 29, 2019 Report Share Posted August 29, 2019 hi - thanks for getting back to me; yes it was successful - it would revert back to trail the next day or so. I close my computer every night. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 29, 2019 Official Nitronaut Report Share Posted August 29, 2019 Hello @Frances, Thank you for this information. Please try activating again your program by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Kindly keep us posted if the license will revert back. If it does, please check if it installed a major Windows Update as well. Thank you for choosing Nitro and my apologies for the inconvenience. Link to comment Share on other sites More sharing options...
Frances Posted August 30, 2019 Report Share Posted August 30, 2019 Thanks - I have done it - do I now restart my computer? Link to comment Share on other sites More sharing options...
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