SoFrustrated Posted August 27, 2019 Report Share Posted August 27, 2019 I bought a license about an hour ago. We downloaded. We decided to move the first instance to a different computer. I deactivated on your activation portal. It didn't work. We uninstalled Nitro. Now we can't get it to activate. Can someone help me, please? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 27, 2019 Official Nitronaut Report Share Posted August 27, 2019 Hello @SoFrustrated, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the exact error message you have received when you attempted to activate on the new machine? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
SoFrustrated Posted August 27, 2019 Author Report Share Posted August 27, 2019 It's the 23:Error message, I think--we've uninstalled everything, so I can't check, as we were waiting to reinstall until we heard from someone. Thank you for any help you can provide! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 27, 2019 Official Nitronaut Report Share Posted August 27, 2019 Hello @SoFrustrated, Please try reinstalling and try activating again. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
SoFrustrated Posted August 27, 2019 Author Report Share Posted August 27, 2019 Third time was the charm--it worked! Thank you, Allain! Link to comment Share on other sites More sharing options...
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