Dave Lear Posted August 28, 2019 Report Share Posted August 28, 2019 Hi HP 360 Spectra Convertable Windows 10 E 1903 Nitro Pro 12 I have installed, uninstalled reinstalled and when I click the iicon it looks like it is going to open but never does. This happened when Windows 10 E upgraded to 1903 Any help appreciated - Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 28, 2019 Official Nitronaut Report Share Posted August 28, 2019 Hello @Dave Lear, Thanks for reaching out to us! Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671 When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Link to comment Share on other sites More sharing options...
Dave Lear Posted August 28, 2019 Author Report Share Posted August 28, 2019 Thank you! Works perfectly and great support as always! Link to comment Share on other sites More sharing options...
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