Getting -23: Error - License number already used and I have VIP-Access

[Adi Paliti]

Now I am experiencing the same issue that George experienced. I only have 1 license used out of 2 with an activation on my main laptop, yet when I try to activate the software on my Surface Pro 3 tablet I too am getting an Error 23. When checking my activations in my account it confirms only 1 out of 2 licenses are being used, even after deactivating and reactivating, and uninstalling and reinstalling. Furthermore, I spoke with Cleverbridge and they confim that I have VIP access, yet I haven't been able to submit a support ticket after entering my product serial #. What gives?

[Allain Umailin]

Hello @Adi Paliti,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

With regard to your VIP-Access, I made a change on our system so you if you need further assistance in the future, feel free to submit a support case by logging it here: https://www.gonitro.com/support/ticket

Thank you for choosing Nitro and I hope this helps!