Sindy Posted August 29, 2019 Report Share Posted August 29, 2019 Hi, I have 10 Nitro Pro 10 licences but I lost track of the computers which have the product active. Is there any way to know which computer has an active licence (eg, by MAC addresses), instead of checking computer by computer? I want to reuse the licences that are not being used. Thanks, Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 29, 2019 Official Nitronaut Report Share Posted August 29, 2019 Hello @Sindy, Thanks for reaching out! Please send me the serial number via direct message so I can check. Cheers! Link to comment Share on other sites More sharing options...
DYoung Posted October 7, 2019 Report Share Posted October 7, 2019 We have this same issue 12 licenses but not sure whihc one is on which machine. We now need to replace some machines that dies any way to find out which license was on which machine? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 8, 2019 Official Nitronaut Report Share Posted October 8, 2019 Hello @DYoung, When it comes to activation and the records we keep our logs are based on a computer ID which is generated and stored exclusively within Nitro Pro's user interface. We are unable to see the computer names/IDs that you are using for the machines internally. You can find this ID on each machine by going to http://kb.gonitro.com/knowledgebase#/search/computer id/000001916 We would recommend always maintaining a list of this Nitro Pro-specific computer ID for each corresponding user so that in the event a computer breaks down or you forget to deactivate prior to replacing a machine, you can contact us with this ID and we can then remove its activation on our end. In order to resolve this issue, please send us a usage report of the active users of Nitro Pro within your organization and provide a list of their Nitro Pro computer IDs (instructions above on where to find this) and we can cross-reference this with our own records and proceed from there. You can open a support ticket here: https://www.gonitro.com/support/ticket Cheers! Link to comment Share on other sites More sharing options...
zeal nikk Posted March 30, 2020 Report Share Posted March 30, 2020 Hi, I have 21 Nitro Pro licences but I lost track of the computers which have the product active. Is there any way to know which computer has an active licence (eg, by MAC addresses), instead of checking computer by computer? I want to reuse the licences that are not being used. Thanks, Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 30, 2020 Official Nitronaut Report Share Posted March 30, 2020 Hello @zeal nikk, Please refer to this thread: Thank you! Link to comment Share on other sites More sharing options...
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