Chet2006 Posted August 17, 2019 Report Share Posted August 17, 2019 NitroPro version:11.0.3.134 Issue: I have various files that I need to convert to PDF and then merge them. Steps: 1.Home/PDF/Create PDF Files 2. Point to the specific file and follow the prompts. I also check on "Open PDF file after creation" 3.Expected output: PDF file should be created in the same location as the input file, and the PDF should also open up. 4. Actual result: NOTHING HAPPENS. LITERALLY NOTHING. No message, no new pdf file is created in the target folder. I also looked in the temp folder and I can't find any file. Please advise!! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 19, 2019 Official Nitronaut Report Share Posted August 19, 2019 Hello @Chet2006, Thanks for reaching out to us! Please try to uninstall Nitro completely, then reinstall the latest update to version 11 from here: https://www.gonitro.com/nps/product-details/downloads Please let us know how that goes. Link to comment Share on other sites More sharing options...
Chet2006 Posted August 22, 2019 Author Report Share Posted August 22, 2019 Thanks! Followed the instructions. Now, something does happen, but not 100%: 1. Fails when I drag the target file into NitroPro using the PDF button on the Home tab. The word Just hangs - midway into the conversion process. I can post a screenshot...don't see the option of doing that here. After 3-4 minutes I get the message "The creation process encountered an error, and failed to create the PDF file". 3. When I open the same word file in a word doc and convert via the NitroPro tab, it works fine. So it seems the issue is when I bring a word (or powerpoint) file to NitroPro and then attempt to convert. This is much needed functionality - I'll have multiple files that I'd like to convert to PDF and merge (To be clear - i will not be mixing the formats; it'll be only multiple word files or powerpoint files etc. at one time). So I'm still having the issue - only thing that changed is that it's giving me an error message now instead of not showing anything earlier. Will wait for your response, Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 22, 2019 Official Nitronaut Report Share Posted August 22, 2019 Hello, Please forward a file that we can test. Also, please try our latest product, Nitro Pro 12, you can download it from here: https://www.gonitro.com/pro/try It will run as a full-featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader. Cheers! Link to comment Share on other sites More sharing options...
Chet2006 Posted August 24, 2019 Author Report Share Posted August 24, 2019 Hello Not sure how to attach a file - the "insert other media" does not work (I don't have existing media...whatever it means). I paid for the product. I'd like to have a resolution, rather than buy a new product......I hope you can appreciate that. Please let me know how to send a test file and I'll send it over. Thanks Link to comment Share on other sites More sharing options...
Chet2006 Posted August 31, 2019 Author Report Share Posted August 31, 2019 Last check - are there any options besides upgrading to version 12 (paying for it)? if not, it's cool, I'll just switch to another software. thanks Link to comment Share on other sites More sharing options...
Chet2006 Posted September 1, 2019 Author Report Share Posted September 1, 2019 Hello - I've bought the product which does not work. I have attempted the solutions suggested by staff here and those do not work either. The product is defective. I would like to get a re-fund. Please provide a customer service number I can call to talk to a real human. Thanks Link to comment Share on other sites More sharing options...
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