Some Text Boxes are Blacked out when printed

[WEI KEI YIP]

I have a similar issue. Except my text boxes created in the PDF document doesn't appear when I print using Nitro PDF as the application opening the file. Whereas when I use Adobe, the print out looks fine. So now as a temporary solution, I do my editing (adding text boxes) with Nitro Pro 12, save and close the file and reopen with Adobe DC to print....

 

I am running Nitro PDF Pro 12.0.0.112 on Windows 10. It just suddenly happened some time ago. But when I first bought and installed Nitro Pro 12, there was no issue. So I can't say for sure when this started occurring like this.

[Allain Umailin]

Hello @JonY,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot this issue, please update to 12.16 using below offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

After updating, please trying printing your document again.

Thank you for choosing Nitro and I hope this helps!

[WEI KEI YIP]

Hi @AllainU

Thanks for the feedback and tip. I have installed the update and confirmed the update is completed. Tried printing (the earlier document and also creating a new one. The same issue of blanks is occurring. So unfortunately the software update has not worked for me. I have it screen printed but unfortunately unable to attach to the post.

Regards, Jonathan

[WEI KEI YIP]

Hi @AllainU,

Are there any other trouble-shooting guides that you can point out, as updating to the latest Nitro Pro 12 did not seem to work.

Thank you in advance, and also to anyone else who may be able to assist.

Best regards,

Jonathan