Nitro Pro 9 on re-imaged computer

[Jerry Cronin]

I have Nitro pro 9 & had to reset my Windows 10 O/S. When trying to activate Nitro said I have no more licenses available. Sadly, I did not uninstall the previous installation.

[Allain Umailin]

Hello @Jerry Cronin,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 9?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Jerry Cronin]

That worked for NitroPro11. Thanks!

I upgraded two of my NitroPro9s to 12 and the Preview function in Outlook no longer works.

Edited September 23, 2019 by AllainU

[Allain Umailin]

Hello @Jerry Cronin,

Thank you for your response.

To further troubleshoot this issue, kindly refer to these steps:
1. Run a repair on Nitro Pro. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603
2. Re-register the DLL file using the following Administrator command (Admin CMD): 

For 32-bit:
regsvr32 -u "C:\Program Files (x86)\Nitro\Pro\12\NitroPDFPreviewHandler.dll" 
regsvr32 "C:\Program Files (x86)\Nitro\Pro\12\NitroPDFPreviewHandler.dll" 

For 64-bit:
regsvr32 -u "C:\Program Files\Nitro\Pro\12\NitroPDFPreviewHandler.dll" 
regsvr32 "C:\Program Files\Nitro\Pro\12\NitroPDFPreviewHandler.dll"
 
Thank you very much in advance and I am looking forward to hearing back from you.