Nitro Pro 12.0.0.112

[jnardozzi]

I have both the 2010 version and the new version 12.0.0.112.

the new version does not carry over a clear logo header from my word documents.

The old version works fine..

Is there an update ?

Any thoughts on why the new version is not as good as the old.

 

thanks

[Allain Umailin]

Hello @jnardozzi,

Thank you for reaching out to us through our Community Forums!

To update to the latest build, please use these offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase/#/search/64/000003790

After updating, please test if you still have the same issue.

If updating did not help, please send us a sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[jnardozzi]

You can see from the attached that the logo is not clear and crisp.

I have an old version of Nitro pro that is perfect.

But when I got the new version 12.0, The old version is on trial mode.

I've tried deactivating and reactivating but I'm still in trial mode.

I either must fix the new version or get old version off trial mode.

Please help.

 617-xxx-xxx

 

I can't attach sample. im getting very frustrated

 

20 hours ago, AllainU said:

 

 

John

Edited September 6, 2019 by AllainU
hide phone number

[Allain Umailin]

Hello @jnardozzi,

My apologies for the delay.

To further assist you, I just sent you a private message.

Thank you and I am looking forward to hearing back from you. 

[jnardozzi]

I do not see the private message.

Checked junk mail also

[jnardozzi]

To remind you.

I have two problems

1. logo issue using Nitro 12.0

2. my old version of Nitro is in Trial mode and it won't change even after I put in my license number.

Thank  you

john

[Allain Umailin]

Hello @jnardozzi,

Thank you for your response.

Please note I was referring to a private message within Community Forums.

Kindly look for an envelop icon beside your forum profile. You should see it at the upper-right corner.

Thank you very much in advance and I am looking forward to hearing back from you. 

[jnardozzi]

I never recieved the private message.

Could you resend please.

 

john

[jnardozzi]

i hope i did this correctly.

Interesting that with Nitro I can't send you a pdf ??

[Allain Umailin]

Hello @jnardozzi,

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!