OzBrian 0 Report post Posted September 6, 2019 I have had to reformat my computer. I'm now trying to reinstall Nitro but I can't find V9 on the site, only 11 and 12. Share this post Link to post Share on other sites
AllainU 0 Report post Posted September 6, 2019 Hello @OzBrian, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 9? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
OzBrian 0 Report post Posted September 10, 2019 I've sent you a PM. Thanks Brian Share this post Link to post Share on other sites
AllainU 0 Report post Posted September 10, 2019 Hello @OzBrian, Thank you for providing your Nitro Pro 10 serial number after you upgraded from Nitro Pro 9. To fix this issue, you can reset / release your license by going to https://licenses.gonitro.com/prd/portal You can download your Nitro Pro 10 from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If the page didn't load, visit http://kb.gonitro.com/knowledgebase and search for 'Locating Installer Links for Retail (Online) Customers'. If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
OzBrian 0 Report post Posted September 10, 2019 After going through all that it still complained about it being the wrong version. It turns out the serial number I had was for version 11. I've downloaded V11 and activated. Thanks for your help. Brian Share this post Link to post Share on other sites
