Sarah3 Posted September 6, 2019 Report Share Posted September 6, 2019 How can I get Nitro on my new laptop? I looked up my confirmation number from when I purchased the license last fall but do not see a download link...only a free trial link. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 6, 2019 Official Nitronaut Report Share Posted September 6, 2019 Hello @Sarah3, Thank you for reaching out to us through our Community Forums! Upon checking our records, I can see you purchased Nitro Pro 12 last 10th of September 2018. Did you make another purchase using a different email address? Could you please provide that so I can check our records again? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Sarah3 Posted September 6, 2019 Author Report Share Posted September 6, 2019 That is correct. I purchased in Sept 2018. No other purchases or email addresses used. I need to install it on my new laptop, as my other no longer works. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 6, 2019 Official Nitronaut Report Share Posted September 6, 2019 Hello @Sarah3, Thank you for this information. To reinstall your Nitro Pro 12, please use these offline installers: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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