Just got new laptop and need to transfer my Nitro

[Sarah3 0]

How can I get Nitro on my new laptop?  I looked up my confirmation number from when I purchased the license last fall but do not see a download link...only a free trial link.

[AllainU 0]

Hello @Sarah3,

Thank you for reaching out to us through our Community Forums!

Upon checking our records, I can see you purchased Nitro Pro 12 last 10th of September 2018.

Did you make another purchase using a different email address? Could you please provide that so I can check our records again?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Sarah3 0]

That is correct. I purchased in Sept 2018.  No other purchases or email addresses used.  I need to install it on my new laptop, as my other no longer works. 

[AllainU 0]

Hello @Sarah3,

Thank you for this information.

To reinstall your Nitro Pro 12, please use these offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

Thank you for choosing Nitro and I hope this helps!