SteveGeorge Posted September 9, 2019 Report Share Posted September 9, 2019 Hi. Someone sent me a pdf document that uses Titillium fonts and Nitro Pro 12 is not displaying it correctly. I retrieved the family of Titillium fonts and installed them on my computer. I can read that pdf document on Adobe and the Titillium font shows up in Adobe and MS Office, but will not show up in Nitro. I still cannot read the documents. From what I understand, Nitro is supposed to display and allow use of whatever fonts are installed on my computer. Can someone please tell me why Nitro won't accept the new fonts and what I can do to get Nitro to accept them? I am using Windows 10 & Nitro Pro 12.0.0.112. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 9, 2019 Official Nitronaut Report Share Posted September 9, 2019 Hello @SteveGeorge, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened? -A copy of the sample file (with sensitive information extracted) you are working with by sending me a private message so I can replicate it on my end. -Copy of Titillium fonts Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Anita Reynolds Posted October 15, 2019 Report Share Posted October 15, 2019 I am experiencing the same issue. Was anyone able to resolev this? This is a new issue for me. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 16, 2019 Official Nitronaut Report Share Posted October 16, 2019 Hello @Anita Reynolds, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf. For better case handling, kindly respond to the email message that was sent to you through the support case. Cheers! Link to comment Share on other sites More sharing options...
chris thompson Posted October 22, 2019 Report Share Posted October 22, 2019 Having the same problem, please show so we can all see. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 22, 2019 Official Nitronaut Report Share Posted October 22, 2019 Hello @chris thompson, Thank you for reaching out to us through our Community Forums! Please refer to this thread for better case handling. Cheers! Link to comment Share on other sites More sharing options...
Ren Posted February 19, 2020 Report Share Posted February 19, 2020 (edited) I can't use the new font installed Edited February 19, 2020 by Ren Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 19, 2020 Official Nitronaut Report Share Posted February 19, 2020 Hello @Ren, Please refer to this thread: Thank you so much! Link to comment Share on other sites More sharing options...
Rachasak Phanumphai Posted July 16, 2020 Report Share Posted July 16, 2020 Hi, I'm using Nitro Pro version 10.5.1.17 I have a simelar problem of unable to use new fonts that just installed. I have restarted the computer after the fonts installation but still no show. The fonts can be downloaded from here Please help. Link to comment Share on other sites More sharing options...
Nick Lamb Posted January 29, 2021 Report Share Posted January 29, 2021 Are you able to advise which version of Nitro will either recognise custom fonts or allow users to install them I have to publish documentation with company branded fonts which are installed on my laptop but they don’t appear on the drop down list of fonts when editing Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 1, 2021 Official Nitronaut Report Share Posted February 1, 2021 Hello @Nick Lamb, Thank you for reaching out to us through our Community Forums! Nitro Pro 13.19.2.356 has fixed missing custom fonts in the drop-down list of the program. Feel free to review our Release Notes page below: https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Nick Lamb Posted February 1, 2021 Report Share Posted February 1, 2021 can you advise how I can upgrade my version it’s installed on a company laptop do I’m not sure how you’d distribute it Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 1, 2021 Official Nitronaut Report Share Posted February 1, 2021 Hello @Nick Lamb, To further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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