SteveGeorge 0 Report post Posted September 9, 2019 Hi. Someone sent me a pdf document that uses Titillium fonts and Nitro Pro 12 is not displaying it correctly. I retrieved the family of Titillium fonts and installed them on my computer. I can read that pdf document on Adobe and the Titillium font shows up in Adobe and MS Office, but will not show up in Nitro. I still cannot read the documents. From what I understand, Nitro is supposed to display and allow use of whatever fonts are installed on my computer. Can someone please tell me why Nitro won't accept the new fonts and what I can do to get Nitro to accept them? I am using Windows 10 & Nitro Pro 12.0.0.112. Thanks! Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted September 9, 2019 Hello @SteveGeorge, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened? -A copy of the sample file (with sensitive information extracted) you are working with by sending me a private message so I can replicate it on my end. -Copy of Titillium fonts Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
Anita Reynolds 0 Report post Posted October 15, 2019 I am experiencing the same issue. Was anyone able to resolev this? This is a new issue for me. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 16, 2019 Hello @Anita Reynolds, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf. For better case handling, kindly respond to the email message that was sent to you through the support case. Cheers! Quote Share this post Link to post Share on other sites
chris thompson 0 Report post Posted October 22, 2019 Having the same problem, please show so we can all see. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 22, 2019 Hello @chris thompson, Thank you for reaching out to us through our Community Forums! Please refer to this thread for better case handling. Cheers! Quote Share this post Link to post Share on other sites
Ren 0 Report post Posted February 19, 2020 (edited) I can't use the new font installed Edited February 19, 2020 by Ren Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 19, 2020 Hello @Ren, Please refer to this thread: Thank you so much! Quote Share this post Link to post Share on other sites
Rachasak Phanumphai 0 Report post Posted July 16, 2020 Hi, I'm using Nitro Pro version 10.5.1.17 I have a simelar problem of unable to use new fonts that just installed. I have restarted the computer after the fonts installation but still no show. The fonts can be downloaded from here Please help. Quote Share this post Link to post Share on other sites
