warners_budgens 0 Report post Posted September 12, 2019 In the Nitro Activation Portal, I am trying to deactivate my Nitro Pro before installing it on a new PC, but I keep getting the message 'Sorry. You may only deactivate 0 devices.' Please can you help? Thanks! Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted September 12, 2019 Hello @warners_budgens, Please send me your serial number via direct message so I can check. Cheers! Share this post Link to post Share on other sites
warners_budgens 0 Report post Posted September 12, 2019 Done! Share this post Link to post Share on other sites
MEG 0 Report post Posted October 29, 2019 Hello Im having the same issue. please help. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 29, 2019 Hello @MEG, I released your key so you can reuse it. Please try again and let me know how that goes. Share this post Link to post Share on other sites
MEG 0 Report post Posted October 30, 2019 Hi Leslie, Im getting an 'invalid license code error. Share this post Link to post Share on other sites
MEG 0 Report post Posted October 30, 2019 Hi there I'm still experiencing problems with my software. Im unable to use it all. can you help. same issue exists Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 30, 2019 Hello @MEG, Please make sure you install Nitro Pro 12 not 13. https://www.gonitro.com/nps/product-details/downloads Share this post Link to post Share on other sites
OTenshi3 0 Report post Posted October 30, 2019 I am also having the same issue. When I try to activate the code on a new computer it tells me that I don't have any activations left, but I've deactivated the previous installations on your website. I can't find a 'chat now' function or a phone number to contact someone directly, either. Share this post Link to post Share on other sites
MEG 0 Report post Posted October 30, 2019 Thanks for your help Leslie. Yes, I've downloaded the nitro pro 12 and was able to use my activation serial number. however when I save to PDF, it goes through the normal process, but it I cant open it. sometimes the nitro will launch but its just blank. Can you assist in resolving? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 31, 2019 Hello @MEG Please provide us with files, your exact steps and some screenshots of what you are seeing on your end. Thanks! Share this post Link to post Share on other sites
MEG 0 Report post Posted November 4, 2019 Hi Leslie, I haven't had a chance to check that Nitro isn't working in all circumstances but specifically I'm having issues when I try to print to pdf from MYOB. Once I hit print and choose Nitro Pro 12, it allows me to select a location to save. Ill change the document file name to whatever I intend to call it, hit print and then it disappears. If I go to "Quick Access" in my file explorer its the latest file named correctly but in the drive it has 'This PC\Desktop' but the file isn't in this location nor will it open in the quick access location. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 4, 2019 Hello @MEG I created a support ticket so we can reach out to you directly. Thanks! Share this post Link to post Share on other sites
