Jenkuhn Posted September 13, 2019 Report Share Posted September 13, 2019 (edited) Hello, I installed nitro pro 12 and it kept crashing. Can I get nitro pro 11 instead? ***** is my serial number Thanks! Jen Edited September 13, 2019 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 13, 2019 Official Nitronaut Report Share Posted September 13, 2019 Hello Jenkuhn, Thanks for reaching out to us! Before reverting back to Nitro Pro 11, let's try a cleanup first. Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671 When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Link to comment Share on other sites More sharing options...
Jenkuhn Posted September 16, 2019 Author Report Share Posted September 16, 2019 We tried this and it still did not work. We would prefer to use Nitro 11 Link to comment Share on other sites More sharing options...
Jenkuhn Posted September 18, 2019 Author Report Share Posted September 18, 2019 On 9/13/2019 at 11:49 AM, Leslie V. said: Hello Jenkuhn, Thanks for reaching out to us! Before reverting back to Nitro Pro 11, let's try a cleanup first. Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671 When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Is there a way to either send me a link for Nitro 11 or I would like a refund immediately. Thank you! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 18, 2019 Official Nitronaut Report Share Posted September 18, 2019 Hi @Jenkuhn, I sent you a direct message. Thanks! Link to comment Share on other sites More sharing options...
Jenkuhn Posted September 20, 2019 Author Report Share Posted September 20, 2019 did you receive my message? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 20, 2019 Official Nitronaut Report Share Posted September 20, 2019 Hello @Jenkuhn, Yes. I just replied. Cheers! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now