install 11 vs 12

[Jenkuhn 0]

Hello,

I installed nitro pro 12 and it kept crashing.  Can I get nitro pro 11 instead?

***** is my serial number

Thanks!

Jen

Edited September 13, 2019 by Leslie V.
Confidential information edited

[Leslie V. 0]

Hello Jenkuhn,

Thanks for reaching out to us!

Before reverting back to Nitro Pro 11, let's try a cleanup first.

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671

When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps!
 

[Jenkuhn 0]

We tried this and it still did not work.  We would prefer to use Nitro 11

 

[Jenkuhn 0]

On 9/13/2019 at 11:49 AM, Leslie V. said:

Hello Jenkuhn,

Thanks for reaching out to us!

Before reverting back to Nitro Pro 11, let's try a cleanup first.

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671

When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps!
 

Is there a way to either send me a link for Nitro 11 or I would like a refund immediately.  Thank you!

[Leslie V. 0]

Hi @Jenkuhn,

I sent you a direct message.

Thanks!

[Jenkuhn 0]

did you receive my message?

[Leslie V. 0]

Hello @Jenkuhn,

Yes. I just replied. Cheers!