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Warrencito

Nitro Pro 11 - Slow Close after Win10 update

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Warrencito

I recently applied the latest Windows 10 update, and since then, it takes 10+ seconds to exit from Nitro Pro 11.  It used to be more or less instantaneous.  Something appears off.

Can you advise?

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AllainU

Hello @Warrencito,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please try running a repair of the Nitro Pro application?

You may refer to this article:  https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If that did not help, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.7.411) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Warrencito

Allain,

Thanks for your reply.  I ran the repair routine but there is no change.

I am running Nitro Pro version 11.0.3.173.

Warren

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AllainU

Hello @Warrencito,

Thank you for your response and please note you are still using an older build of Nitro Pro 11.

To further assist you, please refer to these steps to install 11.0.8.470 build:

1.Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro Pro 11 using below offline installers:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.
 
Thank you very much in advance and I am looking forward to hearing back from you if updating helps. 

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Warrencito

Allain -

Solution works perfectly.  Thanks so much for your clear guidance and assistance.

Warren

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