comments not visible in Adobe

[Joris 0]

Hello,

I created comments on a document, but when I open the file in Adobe then it is not visible at all or very small. Or Adobe is complaining that the font (Arial) is not standard. If I modify the text in a yellow field mark up, then it is correct visible. 

I changed already letter type in Arial-black and a bigger size. But I don't want always a yellow marked field. What can I do?

[AllainU 0]

Hello @Joris,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Joris 0]

Hello @AllainU,

-I have Nitro Pro 12.16.3.574.

-Yes, it happens with all files

[AllainU 0]

Hello @Joris,

Thank you for this information.

In order to further troubleshoot this issue, please send me a sample file you are working with so I can do some tests on my end.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Also, if you can provide screenshots that shows its behavior on both applications, that would be great as well.

Thank you very much in advance and I am looking forward to hearing back from you.