Can not activate Nitro Pro Error 23

[lodivod 0]

I am not able to activate my Nitro after I reinstalled my computer. I am recieving Error 23, even though on the website it still shows i have only 1 out of 2 licence used. Can you please help me solve this problem? Thx, tb.

[Leslie V. 0]

Hello @lodivod,

Thanks for reaching out to us!

I released your key so you can reactivate. Please try again.

I hope that helps!

[Victor I 0]

26 minutes ago, Leslie V. said:

Hello @lodivod,

Thanks for reaching out to us!

I released your key so you can reactivate. Please try again.

I hope that helps!

I have one  license at Nitro Pro 12. While working with the program  Nitro Pro there was a message Crash. After restart of Win 10 the program does not work.  I enter the license key again but get error 23. Can you help me solve this problem?

[Victor I 0]

I have one  license at Nitro Pro 12. While working with the program  Nitro Pro there was a message Crash. After restart of Win 10 the program does not work.  I enter the license key again but get error 23.The program offers to continue free trial.  Can you help me solve this problem?

[AllainU 0]

Hello @Victor I,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Riceburner68 0]

I have just purchased another laptop after the old one died & can't reactivate my Nitro Pro V11. Get this message "-23: Error - License number already used". I have gone to Nitro's support site & deactivated both my licenses but still get this error. Please help.

[Victor I 0]

19 hours ago, lodivod said:

I am not able to activate my Nitro after I reinstalled my computer. I am recieving Error 23, even though on the website it still shows i have only 1 out of 2 licence used. Can you please help me solve this problem? Thx, tb.

Thanks for support me.  Nitro is working now.

[AllainU 0]

Hello @Victor I,

Thank you for letting us know that your Nitro Pro is running properly again.

 

Hello @Riceburner68,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!

[lodivod 0]

On 9/16/2019 at 3:11 PM, Leslie V. said:

Hello @lodivod,

Thanks for reaching out to us!

I released your key so you can reactivate. Please try again.

I hope that helps!

unfortunately i am still receiving Error 23 ...

Is there anything else I can do?

Thanks for help, Nitro is a crutial part of my workflow.

Regrads, tb.

[AllainU 0]

Hello @lodivod,

Thank you for your patience.

To further assist you, another change has been made on your license so could you please give it another try?

Cheers!

[lodivod 0]

it worked. thank you.

tb.

[C F 0]

On 9/16/2019 at 6:21 PM, Riceburner68 said:

I have just purchased another laptop after the old one died & can't reactivate my Nitro Pro V11. Get this message "-23: Error - License number already used". I have gone to Nitro's support site & deactivated both my licenses but still get this error. Please help.

I am having this same issue, can someone help resolve this? I have 0 activated yet it tells me the serial number is being used.

[AllainU 0]

Hello @C F,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[AllainU 0]

Hello @C F,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number:  https://www.gonitro.com/pro/upgrade

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!