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Andrea123456

How do I cancel my free trial so I won’t be charged

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Andrea123456

I have been searching through your site and can’t find an email address so that I can cancel my free trial. The product is great just not what I need 

please advise

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AllainU

Hello @Andrea123456,

Thank you for reaching out to us through our Community Forums!

Please note that the program will not auto-charge you after the 14-day trial period.

If you would like to uninstall the program after this period, please go to Control Panel \ Programs \ Programs and Features, select Nitro Pro and select Uninstall.

Cheers!

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Andrea123456

How do I avoid the charge on my credit card without a formal cancellation?

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AllainU

Hello @Andrea123456,

Thank you for your patience.

Kindly when you installed Nitro Pro trial on your machine, we did not ask for your credit card details.

That means there will be nothing for us to charge.

I hope this helps!

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Andrea123456

It did require a credit card and I do not want to be charged 

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AllainU

Hi @Andrea123456,

Could you please provide the URL where you downloaded the Nitro Pro trial version?

Thank you very much in advance and I am looking forward to hearing back from you. 

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