Nitro Pro won't start in Citrix environment

[Dominik - HIT 0]

Hello ,

i've got a problem with the NitroPro of a Client of us .

In our Company we have an Citrix environment and one of the user cannot start the nitro pro over remote .

I found out in some Log is written that the Programm cannot start: "Launch Error Dialog Title 8", the Remote machine is running on citrix servers and the client can see that some programm was opening and also has some task in taskbar.

I didnt find out more Informations and hope you can help me .

Where i can find out more Informations about the problem ?

Thanks for your help

Dominik

 

 

Edited September 19, 2019 by Dominik - HIT

[AllainU 0]

Hello @Dominik - HIT,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly wait for a response from our team through the support case.

Cheers!

[Rob Siegmann 0]

Hi, we have I think a similar issue.  We use Citrix Sharefiles and several of our team using Nitro cannot open a pdf from the Citrix Files (aka S drive).  Anybody else have this issue or know of a solution?

Thank you

Rob Siegmann

[AllainU 0]

Hello @Rob Siegmann,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.