Printig problem

[Tobey 0]

Hey,

 

I have the issue, that some Printing jobs failed and the program susped.

The issue occours to some documents, but not to all.

Is there an issue with printing in Version 12.16.3.574 ?

 

Best regards

[Leslie V. 0]

Hello Tobey,

Thanks for your message!

So that we can test and troubleshoot, please provide the following:

- the Make and Model of the printer
- The exact steps you are taking
- A screenshot of what you are seeing or any error message you are receiving

Cheers!
 

[Tobey 0]

Hello Leslie,

the model of the printer are kyocera 5006ci.

When I want to print a document, I choose the printer in the print settings and click print.

I get the message "Nitro pro does not work anymore".

I have testet to edit the document with word and save the document without changes to pdf, it doesnt work. When I change the font and save the document as pdf, the printing works.